This guide walks you through how to sign in to KuCoin, the available authentication options (including QR login and two-factor methods), how to recover access if something goes wrong, and practical security steps to protect your account. It is an original explanation based on KuCoin’s public support information.
The KuCoin login entry points are straightforward: you can sign in using the email or phone number associated with your account and your password, or log in by scanning a web QR code with the KuCoin mobile app. The site also provides quick links for “Forgot password?” and for account security settings once you’re signed in. The QR-code login option lets you authenticate using your mobile device rather than typing credentials on a keyboard, which can be faster and in some contexts more secure. :contentReference[oaicite:0]{index=0}
In your browser, go to kucoin.com and click Log In (usually top-right). Make sure the URL is the official KuCoin domain and that your connection shows a valid HTTPS padlock.
Type the email address or phone number you registered with, then enter your password. If you use a password manager, prefer its auto-fill rather than manually typing (it reduces phishing risk).
If you set up 2FA (recommended), you’ll be asked for a one-time code. Enter the 6-digit code from your authenticator app or the SMS/email code you received. If you enabled biometric login on the app, you may be able to complete the step from your phone.
On KuCoin, an additional “trading password” can be required when executing trades or withdrawals. This is a separate short password you set in security settings to add another layer beyond login credentials. If required, enter it when prompted. :contentReference[oaicite:1]{index=1}
KuCoin supports logging in by scanning a QR code that appears on the web login screen. To use it:
QR login is convenient when you’re on a public or shared computer and prefer not to type credentials. It still requires control of your authenticated mobile device to succeed. :contentReference[oaicite:2]{index=2}
KuCoin supports multiple 2FA options. The most common and recommended choice is an authenticator app (e.g., Google Authenticator or compatible apps), which generates time-based one-time passwords (TOTP). KuCoin also offers SMS verification and email verification as options or combined layers. Enabling 2FA drastically reduces the chances that a stolen password alone will give an attacker access. :contentReference[oaicite:3]{index=3}
If you lose access to your authenticator app and didn’t save the backup key, regaining 2FA access may require identity verification through KuCoin support — so keep that key safe. :contentReference[oaicite:4]{index=4}
If you click Forgot password? on the login page, KuCoin will guide you through a recovery flow. You’ll be asked to provide the email address or phone number tied to the account and then verify via a code sent to that contact method. After validating the code, you can choose a new password. For security, KuCoin places limitations after a successful reset — for example, withdrawals and some sensitive actions may be temporarily restricted (often a 24-hour restriction) to prevent misuse immediately after credential changes. :contentReference[oaicite:5]{index=5}
The trading password is a secondary password distinct from your login password. It can be required for trade execution or withdrawals and acts as an additional safety gate. You set and manage it in Security Settings. If you forget the trading password, the recovery process can be more involved and may require identity verification. Treat this password as critical: choose something memorable but not trivially guessable, and store it in a secure password manager. :contentReference[oaicite:7]{index=7}
If you cannot regain access with password reset and you don’t have a 2FA backup key, contact KuCoin support via the Help Center. Use the official help/contact entry points on kucoin.com → Help Center → Contact Us; avoid following links from unofficial sources or social media posts. KuCoin provides live chat and ticketing for account recovery cases. Be prepared to provide identity documents if asked — this is a standard step for exchanges attempting to confirm account ownership. :contentReference[oaicite:9]{index=9}
Prefer TOTP apps over SMS when possible.
Store it offline — not in email or cloud notes that can be phished.
Adds a second barrier for trades/withdrawals.
Employ a password manager to generate and store it.
Always verify the URL and never share codes or keys with anyone.
Remove devices you don’t recognize in your account settings.
Scammers commonly impersonate exchanges via fake sites or deceptive emails. Before entering credentials, confirm:
kucoin.com (no extra words or different TLDs).If someone asks for your 2FA codes, secret key, or asks you to reinstall apps and provide recovery data, treat that as a scam. Exchanges will never ask you to transmit your authenticator secret. Lock down your account immediately and contact support if you suspect compromise.
Fixes: ensure device time is set to automatic; confirm you entered the correct 6-digit number; check that you linked the right secret (if you have multiple accounts in the authenticator app). If nothing helps, use the recovery flow and support channels — proof of account ownership may be required. :contentReference[oaicite:10]{index=10}
Fixes: expect a short delay or restriction on withdrawals after a reset (a typical safety window is 24 hours). If your withdrawals are blocked longer, contact KuCoin support through the Help Center to confirm any additional steps. :contentReference[oaicite:11]{index=11}
Use KuCoin’s official Help Center and live chat for problems you can’t resolve with self-service tools. When you open a ticket, prepare:
Official support entry points and live chat are listed via KuCoin’s Help Center. :contentReference[oaicite:12]{index=12}
Logging into KuCoin is straightforward: email/phone + password, or QR login via the mobile app. Enable an authenticator app for two-factor protection, save your 2FA backup key offline, and set a trading password for added protection. If you forget your password, use the “Forgot password?” flow; after a password reset expect temporary restrictions on withdrawals as a security measure. If all else fails, contact KuCoin’s Help Center via the official site. :contentReference[oaicite:13]{index=13}